Terms & Conditions

This website is operated by New Wellness Australia Pty Ltd (ABN: 94 656 203 495). Throughout the site, the terms “we”, “us” and “our” refer to New Wellness Australia. By accessing or using our website, you agree to be bound by the following terms and conditions (“Terms”), including any additional terms, conditions and policies referenced or made available here.

If you do not agree to all the Terms of this agreement, then you may not access the website or use any services.

Use of Website
You agree to use this site for lawful purposes only. You must not misuse this site, commit or encourage a criminal offence, transmit or distribute a virus, hack into any aspect of the site, or cause annoyance to other users.
Products and Services
We sell cryotherapy and red light therapy devices. All purchases made via this site are for physical products only. Images and descriptions on the website are for illustrative purposes and may differ slightly from the actual products delivered.
Orders and Payments
While direct purchases are not available through this website, we may offer our products and services through offline sale processes (e.g., consultations, calls, or follow-up contact). In such cases, placing an order or paying a deposit constitutes an agreement to proceed with a purchase under our terms. All deposits are non-refundable unless stated otherwise in your individual agreement. By paying the deposit, you agree that it will not be refunded under any circumstances, including cancellations or change of mind.
Refund and Cancellation Policy
Once a deposit is paid, it is non-refundable. The balance payment (if any) may be subject to separate terms outlined at the time of final purchase or in your client agreement. Please contact us at johnny@newwellnessaus.com.au if you have any questions regarding your order.
Warranty
Please contact us directly regarding any product concerns, as warranty details may vary depending on the device purchased. We aim to support clients where possible with their repair or replacement solutions, but official warranty terms are offered on a case-by-case basis.
Privacy and Data Collection
We collect personal information such as your name, email, phone number, and business status through our website forms. This information is used only for communication purposes, including booking discovery calls or responding to enquiries. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For more details, please refer to our Privacy Policy - https://www.kaasenequine.com.au/privacy-policy
Intellectual Property
All content on this site, including images, graphics, logos, text, and design, is the property of New Wellness Australia (Kaasen Equine) and may not be copied, reproduced, or disputed without permission.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any loss or damage arising from the use of this website, including indirect or consequential losses. All product use is at the user’s own risk, and professional advice should be sought before using therapeutic devices.
Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with Australian law.
Contact Information
For questions regarding these Terms, please contact us at:
New Wellness Australia
PO Box 400, Randwick, NSW, Australia, 2031
johnny@newwellnessaus.com.au
SMS Messaging Program Terms
New Wellness Australia SMS Program
By opting in to receive SMS messages from us, you agree to receive updates, alerts, marketing messages, appointment reminders, and other communications via text message.

You can cancel the SMS service at any time. Simply text "STOP" to the number you receive messages from. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to johnny@newwellnessaus.com.au.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy - https://www.kaasenequine.com.au/privacy-policy